Viking ACD-10 Medical Alarms User Manual


 
Now Every Call Center and Small Business
Can Afford a Fully Featured Call Distributor
P
P
h
h
o
o
n
n
e
e
.
.
.
.
.
.
7
7
1
1
5
5
.
.
3
3
8
8
6
6
.
.
8
8
8
8
6
6
1
1
• ACD, UCD, hunt group and ring group protocols
• Does not require a KSU, PABX, ring generator
or remote displays
• Three custom recordings stored in non-volatile
memory (no batteries required):
- Day Greeting
- Pacifier Message
- Night Greeting
• Call screening option
• Custom ringing
• Intercom, transfer, camp-on and 3-way calling
• Night mode
• Local and remote recording
• Detects and regenerates CPC signals
• Directed call pick-up
• Statistics available through RS-232 port
• Carbon handset for local recording included
• Expandable to 10 agents
• Optional manager’s display available
Power: 120V AC/15V AC 2.2A, UL listed adapter provided
Dimensions: 483mm x 305mm x 44mm (19” x 12” x 1.75”)
Shipping Weight: 3.4 kg (7.5 lbs)
Environmental: 0° C to 32° C (32° F to 90° F) with 5% to 95%
non-condensing humidity
Station Loop Length: 1.5 km (5000 ft) maximum at 24 awg
twisted pair
Station Talk Battery Voltage: 40V DC 26mA
Station Ring Voltage: 90V AC @ 20 Hz (nominal)
Hookswitch Flash Timing Range: 150ms - 900ms
Internal Digital Announcer/Recorder: 1
Message Lengths: Day message - 30 seconds, Night message
- 60 seconds, Pacifier message - 10 seconds
Announcement Sampling Rate: 64K (equivalent)
Intercom Paths: 2
Dial Tone with DTMF Receiver: 1
Camp-On Calls: Up to 2 calls per station
Audio Loss: 2 dB from trunk to station
Connections: (1) RJ-21X female jack, (2) 3.5mm (1/8”) audio
jacks, (1) carbon handset jack, (1) 9-pin RS-232 jack
P
P
r
r
a
a
c
c
t
t
i
i
c
c
e
e
T
T
E
E
L
L
E
E
C
C
O
O
M
M
S
S
O
O
L
L
U
U
T
T
I
I
O
O
N
N
S
S
F
F
O
O
R
R
T
T
H
H
E
E
2
2
1
1
S
S
T
T
C
C
E
E
N
N
T
T
U
U
R
R
Y
Y
TECHNICAL
TECHNICAL
F
F
e
e
a
a
t
t
u
u
r
r
e
e
s
s
S
S
p
p
e
e
c
c
i
i
f
f
i
i
c
c
a
a
t
t
i
i
o
o
n
n
s
s
The ACD-10 is a stand
alone call distributor
that will distribute calls
from up to 10 incoming
C.O./PABX lines to up
to 6 individual agents.
Calls will be distributed by either ACD (Automatic Call
Distributor), UCD (Uniform Call Distributor), hunt group or ring group protocols.
If an agent is not available, the ACD-10 can be programmed to answer calls, play an announce-
ment, and place the call on hold for the first available agent. Custom
ringing indicates to the agent that the call has been answered by the
ACD-10.
Basic phone system features are also provided by the ACD-10 such as
transfer, paging, intercom, 3-way call-
ing, as well as a RS-232 call statistics
output.
ACD-10
ACD-10
Automatic Call
Distributor
April 16, 2002
• Call centers
• Sales departments
• Field service departments
• Technical support departments
• Small businesses
A
A
p
p
p
p
l
l
i
i
c
c
a
a
t
t
i
i
o
o
n
n
s
s