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Most probable cause Remedy
There is too much noise, I cannot understand the
speaker
Your hearing aid
microphones are set
too loud
Reduce the hearing aid
volume by pressing the
uDirect 2 (
) key until you
reach a comfortable level.
Place the uMic closer to the
speakers mouth (20 cm, 8’’).
Use the uMic (
) button to
increase the uMic volume
The uMic rubs against
the wearer’s clothing
Make sure the uMic is clipped
firmly. Clothing should not
cover the uMic
The settings of your
hearing aids are not right
Please ask your hearing
healthcare professional to
fine tune your hearing aids
Most probable cause Remedy
uMic is no longer recognized by the uDirect 2 with which
it was previously paired
2 minutes after no device
was found, uDirect 2
stops seeking devices to
save power
Switch uDirect 2 off. Wait until
the red power indicator turns
off, then turn device on again
The devices are too far
away from each other
Bring devices within 1 meter
range and try again
uMic can be paired to a
maximum of 4 different
Bluetooth devices
(uDirect 2 can be paired
to 8). If the internal
memory is full, the fifth
pairing will delete the
first pairing
Repeat the pairing between
the devices
Pairing was never done,
or it was manually
deleted
Repeat the pairing between
the devices
The light indicator does not turn solid blue
uMic and uDirect 2 are
not paired
Repeat the pairing between
the devices