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Problem Possible cause Solution
The UV lter
of the light exit
window is broken.
If the UV lter of the light exit window is broken, do
not use the appliance anymore. Contact the Consumer
Care Centre in your country, your Philips dealer or a
Philips service centre.
The appliance is
defective.
Contact the Consumer Care Centre in your country,
your Philips dealer or a Philips service centre.
I experience an
unacceptable pain
sensation when I use the
appliance.
You did not shave
the areas to
be treated
Shave the areas to be treated before you use the
appliance. If shaving causes skin irritation, trim hairs as
short as possible and use a comfortable setting.
You treated an
area for which the
appliance is not
intended.
You must not use the appliance on your inner labia,
vagina, anus, nipples, areolas, lips, inside the nostrils and
ears, in the region of your eyes and eyebrows. Men
must not use it on their face or scrotum.
You have used
a light intensity
which is too high
for you.
Reduce the light intensity to a level that is comfortable
for you. See chapter ‘Preparing for use’, section ‘Setting
the light intensity’.
The light exit
window or reddish
lter glass of the
attachment is
broken.
If the light exit window or reddish lter glass of
the precision attachment is broken, do not use the
appliance with this attachment any more. Go to
your dealer or a Philips service centre or contact
the Consumer Care Centre to have the attachment
replaced.
The appliance is
not suitable for
your skin colour.
Do not use the appliance if you have a very dark skin.
Do not use it either if your body hair is light blond, red,
grey or white.
The treated areas
become red after the
treatment.
Slight redness
is harmless and
normal and
disappears quickly.
No action required.
The skin reaction after
the treatment lasts
longer than usual.
You have used
a light intensity
which is too high
for you.
Select a lower light intensity the next time. See chapter
‘Preparing for use’, section ‘Setting the light intensity.
If the skin reaction lasts longer than 3 days, contact
your doctor.
The hair-removal results
are not satisfactory.
You have used
a light intensity
which is too low
for you.
Select a higher light intensity the next time.
You did not make
enough overlaps
when you used
the appliance.
For proper hair-removal results, you have to make
overlaps when you use the appliance. See chapter
‘Using the appliance’, step 11.
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