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Problem Possible cause Solution
The appliance does not
work.
The rechargeable
batteries are
empty.
Charge the appliance (see chapter ‘Charging’).
The appliance is
defective.
Contact the Consumer Care Centre in your country,
your Philips dealer or a Philips service centre.
The appliance suddenly
switches off.
The rechargeable
batteries
are empty.
Charge the appliance (see chapter ‘Charging’).
The adapter becomes
warm during charging.
This is normal. No action required.
The charging light does
not go on when I put
the small plug in the
appliance socket.
You have not put
the adapter in the
wall socket.
Insert the small plug into the appliance socket and put
the adapter in the wall socket.
The wall socket is
not live.
Connect another appliance to the wall socket to check
if the wall socket is live. If the socket is live but the
appliance still does not charge, contact the Consumer
Care Centre in your country, your Philips dealer or a
Philips service centre.
The adapter is not
inserted properly
into the wall
socket and/or the
small plug is not
inserted properly
into the appliance
socket.
Make sure the adapter is inserted properly into the
wall socket and/or the small plug is inserted properly
into the appliance socket.
The appliance is
defective.
Contact the Consumer Care Centre in your country,
your Philips dealer or a Philips service centre.
I have switched on the
appliance but I cannot
increase or decrease the
light intensity.
The appliance has
to be reset.
To reset the appliance, switch off the appliance and
then switch it on again. If you still cannot adjust the light
intensity, contact the Consumer Care Centre in your
country, your Philips dealer or a Philips service centre.
The ‘ready to ash’ light
does not go on when I
place the appliance on
the skin.
You have not put
the attachment
with safety ring
properly on the
skin.
Place the appliance at a 90° angle onto the skin in such
a way that all contact switches touch the skin. Then
check if the ‘ready to ash’ light is on and press the
ash button.
If this does not work, place the appliance on a part
of your body where it is easy to establish full skin
contact, for example on your lower arm.Then check
if the ‘ready to ash’ light works. If the ‘ready to ash’
light still does not go on when you place the appliance
on the skin, contact the Consumer Care Centre in your
country, your Philips dealer or a Philips service centre.
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