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Problem Possible cause Solution
The safety ring is
dirty.
Clean the safety ring carefully. If you are unable to clean
the safety ring properly, contact the Consumer Care
Centre in your country, your Philips dealer or a Philips
service centre to replace the attachment.
The ‘ready to ash’ light
does not go on when I
place an attachment on
my skin, but the cooling
fan works.
The overheat
protection has
been activated.
When the overheat protection has been activated, the
fan still works. Do not switch off the appliance and let it
cool down for approx. 15 minutes before you continue
to use it. If the ‘ready to ash’ light still does not go on
when you place the appliance on the skin, contact the
Consumer Care Centre in your country, your Philips
dealer or a Philips service centre.
The ‘ready to ash’ light is
green but the appliance
does not produce a ash
when I press the ash
button.
The appliance
needs to be reset.
To reset the appliance, switch off the appliance and
switch it on again. If the ‘ready to ash’ light is green
but the appliance still does not produce a ash when
you press the ash button, contact the Consumer Care
Centre in your country, your Philips dealer or a Philips
service centre.
The appliance becomes
warm during use.
This is normal. No action required.
The appliance does not
show light intensity 1
when I switch it on.
The appliance
needs to be reset.
To reset the appliance, switch it off and on again. If the
appliance still does not show light intensity 1, contact
your Customer Care Centre, your Philips dealer or a
Philips Service Centre.
The appliance produces
a strange smell.
The attachment
and/or the lter
glass is dirty.
Clean the attachment carefully. If you are unable to
clean the attachment properly, contact the Consumer
Care Centre in your country, your Philips dealer or a
Philips service centre to replace the attachment.
You have not
shaved the area
to be treated
properly.
If there are hairs on the area to be treated, these
hairs may get burnt when you use the appliance. As
a result, you notice a strange smell. Shave the area to
be treated properly before you use the appliance. If
shaving causes skin irritation, trim hairs as short as
possible and use a comfortable setting.
You stored the
appliance in a
dusty environment.
The strange smell disappears after a few ashes.
The skin feels more
sensitive than usual
during treatment.
The light intensity
you use is too high.
Check if you have selected the right light intensity. If
necessary, select a lower light intensity.
You did not shave
the areas to be
treated.
Shave the areas to be treated before you use the
appliance. If shaving causes skin irritation, trim hairs as
short as possible and use a comfortable setting.
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