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Product Guide 33
A
Product Support and Customer
Service
Contacting Customer Service and Technical
Support
For Product Support and Customer Service, please visit
http://www.mcafeehelp.co.uk. Our support Web site offers 24-hour access to
solutions to the most common support requests in our easy-to-use 3 step
Answer Wizard. You may use our advanced options, which include a
Keyword Search and our Help Tree, a tool designed for the more
knowledgeable user in mind.
If you cannot find a solution to your problem, you may also access our FREE
Chat Now! and E-mail Express! options. Chat and E-mail enables you to
quickly reach our qualified support engineers and customer service agents,
through the Internet, at no cost. Phone support information can also be
obtained from our self-help web site at: http://www.mcafeehelp.co.uk.
About McAfee-at-home.com
McAfee is famous for its dedication to customer satisfaction. We continue this
tradition by making our site on the World Wide Web a valuable resource for
answers to your questions about McAfee Consumer Products. We encourage
you to visit us at http://www.mcafee-at-home.com and make this your first
stop for all of your product needs.
Emergency Support
If you installed a McAfee retail product into your computer and a
computer-related emergency arises that prevents you from connecting to the
Internet, you may call the telephone number displayed below to obtain a
technical support callback.
Emergencies consist of the following:
n Your computer cannot connect to the Internet.
n Your computer was attacked by a virus and it cannot connect to the
Internet.
n Your computer freezes after installing a McAfee product.