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Need Help? Call toll free: 1-800-348-8100
Service Information:
If you have a problem and none of the problem solving steps in
the user guide help, call Bayer Diabetes Care Customer Service. In
the U.S.A., call toll free: 1-800-348-8100 (7 days a week/24 hours
a day). We have trained specialists to help you.
Important:
■
Speak to a Bayer Diabetes Care Representative before returning
your meter for any reason. He/she will give you the information
needed to get your problem handled correctly and effi ciently.
■
Have your CONTOUR TS Blood Glucose Meter and CONTOUR TS Test
Strips available when you phone. It would also be helpful to have
a bottle of CONTOUR TS Normal Control Solution nearby.
■
Fill out the following check list before calling!
Check List
1. The Meter serial number (A) and model number (B) (found on
the back of the meter) are:
_______________________
_
2. The date and time the problem
occurred was:
_______________________
_
3. I have read the user guide and
followed the testing steps:
_______________________
4. I am using CONTOUR TS Control
Solution and CONTOUR TS Test Strips that have not expired or
passed their open use life dates: _________________
_____________
5. I do not need to replace the battery: _________________
_
_____
Service Information
B
A