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Solving
Problems
www.bayerdiabetes.com/us
Error Codes and Symbols
WHAT YOU SEE WHAT IT MEANS WHAT YOU SHOULD DO
Test strip not in-
serted correctly.
Remove the test strip and
insert it properly (see
page 9).
E5 E10
E6 E12
E8 E13
E9
Potential software
or hardware issue.
Remove the test strip and
retest using a new test strip.
If you continue to have
problems, contact Customer
Service.
Wrong test strip. Remove the test strip and
retest using only a
CONTOUR TS Test Strip.
• Strip disturbed
during count-
down.
• Strip degraded
due to long
exposure out of
bottle.
• Used test strip
inserted.
Remove the test strip and
retest using a new test strip.
Carefully follow testing
instructions in your user
guide.
If you continue to have
problems, contact Customer
Service.