Bayer HealthCare ESPRIT Blood Glucose Meter User Manual


 
CHAPTER
Problem Solving / Meter and Test Sensor
14
33
PROBLEM SOLUTION
4. Control Test result is
out of range (too high or
too low).
Causes:
Test Sensor or control
solution passed
expiration date or shelf
life date.
Deteriorated Test
Sensor due to heat or
cold.
Control solution not at
room temperature.
Not enough control
solution drawn into
Test Sensor.
Make sure correct
Programme Number
has been entered.
Run another control
test. If still out of range,
retest with a new Test
Sensor Disc and/or
control (if needed) with
an acceptable expiration
date and shelf life. If still
out of range, call the
Customer Service
Department or
1-800-028-251 (toll free).
32
CHAPTER
14
Problem Solving / Meter and Test Sensor
PROBLEM SOLUTION
1. The display goes blank
when the Meter is turned
on.
NOTE: Display goes blank
if Meter is left on for 3
minutes (without sensor)
or 15 minutes (with sensor)
and no activity.
Check Battery
Capsule to be sure it is
tightly in place. If Battery
Capsule is secure and
display is still blank,
replace batteries (two
lithium — CR2016).
See page 26.
2. Some display segments
do not appear in the full
display when the Meter
is turned on.
Call the Customer
Service Department or
1-800-028-251 (toll free).
3. Meter fails to start
countdown after blood is
applied.
Retest. If the
countdown fails to start,
call the Customer
Service Department or
1-800-028-251 (toll free).