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CHAPTER
Problem Solving / Error Codes 14
29
CODE CAUSE / SOLUTION
Meter has detected an error;
accurate results not possible:
■ Test Sensor Guide is wet. Clean
inside of Meter (page 25).
Be sure inside is dry before reuse.
■ Blood applied before Meter is
ready. Repeat test, making sure
blood icon displays.
■ Test Sensor has been damaged
due to intense heat exposure.
If problem cannot be corrected,
call the Customer Service
Department or 1-800-028-251
(toll free).
Meter has malfunctioned.
Call the Customer Service
Department or 1-800-028-251
(toll free).
28
CHAPTER
14 Problem Solving / Error Codes
CODE CAUSE / SOLUTION
Battery life has ended.
■ Replace batteries (two lithium
batteries — size CR2016). See
directions — page 26.
Temperature:
— too cold (below 0° C)
— too hot (above 50° C).
■ Use Meter in an area of correct
operating temperature (10° to
40° C).
Test Sensor removed during the test.
■ Move Slide back to turn the Meter
off and then repeat the test.
Meter is turned on when the End
Latch is open.
■ Move Slide back (close) to turn
the Meter off and then close the
End Latch.
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possible
causes