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Need Help? Call: 0845 600 6030 (UK)/1 890 920 111 (Ireland)
www.ascensia.co.uk
WHAT YOU SEE WHAT IT MEANS WHAT YOU SHOULD DO
E7
Wrong test strip Remove the test strip
and retest using Ascensia
M
ICROFILL Test Strip. If you
continue to have problems,
contact Bayer Customer
Service.
E10
Invalid date or time See set-up instructions
(page 21) to set the date
and time on your meter.
If you continue to have
problems, contact Bayer
Customer Service.
E11
Abnormal result Remove the test strip and
retest using a new test strip.
Carefully follow testing
instructions in your user
guide.
If you continue to
have problems, contact Bayer
Customer Service.
HI
Test result is
above 33.3 mmol/L
• Wash your hands and the
test site. Repeat the test
using a new test strip.
• If your result is still “HI”,
contact your physician or
healthcare professional
immediately.
LO
Test result is
below 0.6 mmol/L
• Repeat the test using a
new test strip.
• If your result is still “LO”,
contact your physician or
healthcare professional
immediately.
Glucose levels below 2.8 mmol/L may indicate a
potentially serious medical condition.
Glucose levels above 13.9 mmol/L may indicate a
potentially serious medical condition.
If you do not resolve the problem, contact Bayer Customer Service at 0845 600 6030 in the UK or 1 890 920 111 in Ireland.
Error Codes and Symbols