07_ContHardwareErrors.fm Modified: 8/16/02
Template Version 1.0
254 GL-1020 Administrator’s Guide
Incompatible OS Message
Problem Description
During a controller software update, the following message
screen is displayed:
Corrective Action
1Press Yes to update the OS software. If you don’t have the
latest version, please contact your TOSHIBA authorized
dealer for support.
2 Refer to the field service guide for instructions on updating
the controller Operating System.
3 After completing the OS update, retry the controller software
update. Refer to the field service guide for instructions.
INDETERMINATE, UNEXPECTED BEHAVIOR
Problem Description
If the copier behaves in a way that is unexpected and cannot be
explained or resolved, the copier firmware (FROM) may conflict
with, or does not support, the currently installed version of the
GL-1020 software. Anything from features becoming unavailable
to complete system seizure could indicate that this is the problem.
Corrective Action
If you suspect this is the case, contact your TOSHIBA authorized
dealer for further assistance.
