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Chapter 4 Problem Solving 107
The HP LaserJet USB
printer does not appear in
the Macintosh Chooser
after the driver is selected.
This problem is caused by
either a software or
hardware component.
Software troubleshooting
! Check that your Macintosh
supports USB.
! Verify if your Macintosh has Mac
OS 8.1 or later.
! Ensure that your Macintosh has
the appropriate USB software
from Apple.
Note: The iMac and Blue G3 desktop
Macintosh systems contain all the
requirements to connect to a USB
device.
Hardware troubleshooting
! Check that the printer is turned
on.
! Verify that the USB cable is
properly connected.
! Check that you are using the
appropriate high-speed USB
cable.
! Ensure that there are not too
many USB devices drawing
power from the chain. Disconnect
all devices from the chain and
connect the cable directly to the
USB port on the host computer.
! Check to see if there are more
than two non-powered USB hubs
in a row on the chain. Disconnect
all devices from the chain and
connect the cable directly to the
USB port on the host computer.
Note: The iMac keyboard is a
non-powered USB hub.
Macintosh Problems (continued)
Symptom Possible Cause Solution
