Issue Cause Solution
Paper does not feed
automatically
Manual feed is selected in the
software application.
Load Tray 1 with paper, or, if
the paper is loaded, press
.
The correct size paper is not
loaded.
Load the correct size paper.
The input tray is empty. Load paper into the input tray.
Paper from a previous jam has
not been completely removed.
Open the printer and remove
any paper in the paper path.
Closely inspect the fuser area
for jams. See
Paper jams.
The paper size is not configured
correctly for the input tray.
Print a configuration page or
use the control panel to
determine the paper size for
which the tray is configured.
The guides in the tray are not
against the paper.
Verify that the guides are
touching the paper.
The Custom/Standard switch in
the tray is not in the correct
position.
Verify that the switch is in the
correct position for the paper
size.
Manual feed prompt is set to
ALWAYS. The printer will
always prompt for manual feed,
even if paper is in the tray.
Open the tray, reload the paper,
and then close the tray.
Otherwise, change the manual
feed prompt setting to UNLESS
LOADED. Using this setting,
the printer will prompt for
manual feed unless paper is
already in the tray.
The USE REQUESTED TRAY
setting in the printer control
panel is set to EXCLUSIVELY,
and the requested tray is empty.
The printer will not use another
tray.
Load paper in the requested
tray.
or
Change the setting from
EXCLUSIVELY to FIRST in the
Configuration Menu. This will
allow the printer to use the
paper in other trays if no paper
is loaded in the specified tray.
Unable to select paper sizes for
Trays 2, 3, or 4 using the printer
control panel
The printer automatically
detects some paper sizes when
the tray switch is set to
Standard and the paper width
and length guides are in a
standard paper size position.
Set the tray switch to Custom,
or adjust the paper width and
length guides to fit snugly
against the paper stack. For
more information, see
Configuring input trays.
166 Chapter 8 Problemsolving ENWW
