214 Troubleshooting Q1860-90918
Table 39. Creases
Possible cause Action
Media does not meet the
printer specifications or is
stored improperly.
1. Print a few more pages to see if the problem corrects itself.
2. Turn over the stack of paper in the tray. Also try rotating the paper 180°.
3. Check the paper (or other print media) type and quality. Replace the
paper, and advise the customer to use the recommended media and to store
it correctly.
Printer’s operating
environment does not meet
the specifications.
Make sure that the printer’s operating environment meets the specifications.
Media is loaded incorrectly. Make sure that media is loaded correctly and that the guides fit correctly
against the stack.
Wrong tray. Print from Tray 1 when you use difficult media.
Wrong output bin for the
media type.
Print to the rear output bin.
Obstruction in the paper
path.
1. Check the paper path for debris.
2. Check for damaged components that might be creasing the paper.
Table 40. Curl
Possible cause Action
Media does not meet the
printer specifications or is
stored improperly.
1. Print a few more pages to see if the problem corrects itself.
2. Turn over the stack of paper in the tray. Also try rotating the paper 180°.
3. Check the paper (or other print media) type and quality. Replace the
paper, and advise the customer to use the recommended media and to store
it correctly.
Printer’s operating
environment does not meet
the specifications.
Make sure that the printer’s operating environment meets the specifications.
Wrong output bin. Print to a different output bin (top or rear output bin).
Wrong fuser setting for the
media type.
From the paper-handling menu on the control panel, change the fuser mode
setting or choose another media type from the printer driver.
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