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What is not covered under warranty:
Damage caused by misuse, abuse, neglect, alterations or unauthorized
Normal wear and tear, including chips, scratches, abrasions,
discoloration or fading.
ANY IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, SHALL BE LIMITED TO THE DURATION OF THE EXPRESS
WARRANTIES SET FORTH ABOVE. IN SOME STATES LIMITATIOINS
ON DURATION OF IMPLIED WARRANTIES DO NOT APPLY.
LIMITATION OF REMEDIES
IN NO EVENT SHALL PHILIPS OR ANY OF ITS AFFILIATED OR
SUBSIDIARY COMPANIES BE LIABLE FOR ANY SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF
WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, TORT, OR ANY
OTHER LEGAL THEORY. SUCH DAMAGES INCLUDE, WITHOUT
LIMITATION, LOSS OF SAVINGS OR REVENUE; LOSS OF PROFIT; LOSS
OF USE; THE CLAIMS OF THIRD PARTIES INCLUDING, WITHOUT
LIMITATION, DENTISTS AND DENTAL HYGIENISTS; AND COST OF
ANY SUBSTITUTE EQUIPMENT OR SERVICES. SOME STATES DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
Frequently asked questions
This chapter lists the questions most frequently asked about the appliance.
If you cannot ﬁ nd the answer to your question, contact the Customer Care
Center in your country.
Why doesn’t the Sonicare work? You may need to recharge the Sonicare. Charge the Sonicare for at
least 24 hours.
Make sure that your Sonicare charger is plugged into a live electrical
outlet and not into an outlet controlled by a light switch.
You may need to reattach or replace the brush head.
Why do I feel a tickling sensation
when I use the Sonicare?
You may experience a slight tickling/tingling sensation when you
use the Sonicare for the ﬁ rst time. As you become accustomed to
brushing with Sonicare, this sensation diminishes.
The brush head chatters against
my teeth. What can I do about
To avoid this, keep the brush head properly oriented, with the
bristles placed on the gumline at a slight angle.