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CD player■
Symptom Possible cause
Playback does not
start.
Playback stops in
the middle or is not
performed properly.
●
●
Is the disc loaded face
down?
Does the disc satisfy the
standards?
Is the disc distorted or
scratched?
●
●
●
Playback sounds are
skipped, or stopped
in the middle of a
track.
● Is the unit located near
excessive vibrations?
Is the disc very dirty?
Has condensation formed
inside the unit?
●
●
●
Remote control■
Symptom Possible cause
The remote control
does not operate.
● Is the AC power lead of the
unit plugged in?
Is the battery polarity
correct?
Is the battery dead?
Is the distance or angle
incorrect?
Does the remote control
sensor receive strong light?
●
●
●
●
●
Tuner■
Symptom Possible cause
The radio makes
unusual noises
continuously.
● Is the unit placed near the
TV or computer?
Is the FM aerial or
AM loop aerial placed
properly? Move the aerial
away from the AC power
lead if it is located nearby.
●
●
iPod, iPhone or iPad■
Symptom Possible cause
No sound is
produced.
● The iPod, iPhone or iPad is
not playing.
The iPod, iPhone or iPad is
not properly connected to
the unit.
Is the AC power lead of the
unit plugged in?
●
●
●
iPod, iPhone or iPad
will not charge.
● The iPod, iPhone or iPad
is not making full contact
with the connector.
Using iPod (3rd
generation).
The iPod or iPhone is not
supported. Refer to page 8
for compatible models.
●
●
●
“This accessory is
not made to work
with iPhone” or “This
accessory is not
supported by iPhone”
appears on iPhone
screen.
● The iPhone battery is low.
Please charge the iPhone.
iPhone is not properly
docked.
●
●
USB■
Symptom Possible cause
Device cannot be
detected.
● Is there any MP3/WMA le
available?
Is the device properly
connected?
Is it an MTP device?
Does the device contain
AAC le only?
●
●
●
●
Playback does not
start.
● Is it a copyright protected
WMA le?
Is it a false MP3 le?
●
●
Wrong time display.
Wrong le name
display.
●
●
Is Variable Bitrate le being
played back?
Is the File Name written
in Chinese or Japanese
characters?
●
●
Condensation■
Sudden temperature changes, storage or operation in an
extremely humid environment may cause condensation
inside the cabinet (CD pickup, etc.) or on the transmitter
on the remote control. Condensation can cause the unit
to malfunction. If this happens, leave the power on with no
disc in the unit until normal playback is possible (about 1
hour). Wipe off any condensation on the transmitter with a
soft cloth before operating the unit.
If problem occurs■
When this product is subjected to strong external
interference (mechanical shock, excessive static
electricity, abnormal supply voltage due to lightning, etc.)
or if it is operated incorrectly, it may malfunction.
If such a problem occurs, do the following:
Set the unit to the stand-by mode and turn the power
on again.
If the unit is not restored in the previous operation,
unplug and plug in the unit again, and then turn the
power on.
Note:
If neither operation above restores the unit, clear all the
memory by resetting it.
Factory reset, clearing all memory■
Press FUNCTION button (main unit) repeatedly or
AUDIO IN button (remote control) to enter Audio In
mode.
Press button (main unit) once.
Press and hold button (main unit) until “RESET” appears.
Caution:
This operation will erase all data stored in memory
including clock, timer settings and tuner preset.
Before transporting the unit■
Remove the iPod, iPhone, iPad, USB memory device and
disc from the unit. Then, set the unit to the power stand-by
mode. Carrying the unit with iPod, iPhone, iPad or USB
memory device left connected or discs left inside might
damage the unit.
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Troubleshooting chart (continued)
DK-KP82PH_OM_EN_SCA.indd 21 2013-02-26 07:33:24