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TOLL FREE: 1-800-798-7398
Troubleshooting Guide
PROBLEM POSSIBLE REASONS & SOLUTIONS
The Shark
®
Pro
Portable Steam
Pocket
®
will not turn-
on.
Your Portable Steam Pocket® should be securely plugged into a
120V AC electrical outlet only.
Check your fuse or breaker.
If your unit still does not work, call 1-800-798-7398.
The unit will not
make steam.
Is there water in the water tank? If not, add water to your
Portable Steam Pocket
®
following instructions on page 4.
If the unit still does not make steam, follow the instructions on
page 13 to clean the nozzle.
The Shark
®
Pro
Portable Steam
Pocket
®
leaves water
on surfaces.
Check to see if your micro-fiber cleaning pad is too wet. We
recommend you unplug the Portable Steam Pocket® and
change the micro-fiber cleaning pad.
Make sure the micro-fiber cleaning pad is attached correctly.
The Shark
®
Pro
Portable Steam
Pocket
®
left a white
spot on the surface.
Do not leave your Portable Steam Pocket
®
on the floor with a
damp or wet cleaning pad.
If you’re using tap water, we recommend switching to
distilled water.
Make sure the cap is securely on the water tank.
Surfaces are cloudy,
streaky or spotty
after steaming.
The micro-fiber cleaning pad might be dirty. Flip or change the
cleaning pad.
If you washed the cleaning pad with powder detergent, then it
might be ruined. Replacement pads are available at
sharkclean.com.
This could also be an indication of prior soap or grease residue
that has accumulated on the surfaces. As our Portable Steam
Pockets use only a small amount of water, it may not be wet
enough to rinse off the accumulation that the steam is bringing
to the surface. We suggest rinsing the floor with nothing but
water, letting it dry, and then steaming again with a clean pad.
One or more rinses generally removes the residue.
A more stubborn case may require you to rinse the floor with a
mix of one part vinegar and two parts water.