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FR566DG-INS-LAB-RevC13: Deluxe Clinical Care Recliner Assembly and Operating Instructions 18
Heat and Massage Unit Troubleshooting Guide
The cables and connections need to be validated. This will require the services of a
maintenance person and a clear working area.
1. INSPECTION: Perform the following checks. If a working recliner of the same model is
available, use it for comparison.
2. Is the AC cord properly connected to the power supply? Is the cable from the power
supply to the control module junction box in place?
3. With the power supply AC cord plugged into a live wall outlet, does the small light to the
left of the white seat symbol (located on the switch) light up when the switch is pressed
repeatedly or is there any indication of massage operation?
a. Is the switch seat symbol oriented so that the back is vertical with the three arrows
pointing up? Is the switch loose in the box?
b. Is there any sign of external damage to the switch, switch box or the surrounding
area?
c. Is there any sign of external damage to the recliner?
d. Do any of the cables show any sign of damage or pinch points?
e. Are all cable connections to the control module (in the junction box) in place per the
instructions? Are the connectors fully engaged?
f. Are any of the connectors damaged?
g. Are the wires within the connectors attached to the pins? Each wire may have to be
tugged lightly to check if the wire is still crimped to the pin.
4. POST-INSPECTION:
a. If improper or loose connections are found, reconnect them rmly (unless a loose
wire has been found). Plug the power supply AC cord into a live wall socket and
operate the unit through all functions.
b. If the switch seat symbol is rotated or there is evidence of damage to the box and
cable notify Graham-Field so that a switch box and cable can be sent for replacement.
c. If damage to any other electrical cable or component, or disconnected wires are
found, please notify Graham-Field.
5. ACTIONS:
a. If full operation is restored, please advise Graham-Field of your successful outcome.
b. If the fault cannot be corrected by simple re-connection, please inform Graham-Field
of the results of your inspection in detail so that we may determine the appropriate
action to be taken.
If you have any questions about the setup and / or operation of the Heat and Massage Unit,
please call the Graham-Field Technical Support Group at 770-447-1609.