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D-2 Dell PowerVault 200S, 201S, 210S, and 211S Storage Systems Installation and Service Guide
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During the one-year period beginning on the invoice date, Dell will repair or replace
products covered under this limited warranty that are returned to Dell’s facility. To
request warranty service, you must call Dell’s Customer Technical Support within the
warranty period. Refer to the chapter titled “Getting Help” in your system’s trouble-
shooting documentation or, for some systems, the section titled “Dell Contact
Numbers” in your system’s online guide to find the appropriate telephone number for
obtaining customer assistance. If warranty service is required, Dell will issue a Return
Material Authorization Number. You must ship the products back to Dell in their origi-
nal or equivalent packaging, prepay shipping charges, and insure the shipment or
accept the risk of loss or damage during shipment. Dell will ship the repaired or
replacement products to you freight prepaid if you use an address in the continental
U.S., where applicable. Shipments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard-disk
drive(s) and any other storage device(s) in the product(s). Remove any removable
media, such as diskettes, CDs, or PC Cards. Dell does not accept liability for lost data
or software.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned
parts made by various manufacturers in performing warranty repairs and building
replacement products. If Dell repairs or replaces a product, its warranty term is not
extended.
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During the second and third years of this limited warranty, Dell will provide, on an
exchange basis and subject to Dell’s Exchange Policy in effect on the date of the
exchange, replacement parts for the Dell hardware product(s) covered under this lim-
ited warranty when a part requires replacement. You must report each instance of
hardware failure to Dell’s Customer Technical Support in advance to obtain Dell’s con-
currence that a part should be replaced and to have Dell ship the replacement part.
Dell will ship parts (freight prepaid) if you use an address in the continental U.S.,
where applicable. Shipments to other locations will be made freight collect. Dell will
include a prepaid shipping container with each replacement part for your use in return-
ing the replaced part to Dell. Replacement parts are new or reconditioned. Dell may
provide replacement parts made by various manufacturers when supplying parts to
you. The warranty term for a replacement part is the remainder of the limited war-
ranty term.
You will pay Dell for replacement parts if the replaced part is not returned to Dell. The
process for returning replaced parts, and your obligation to pay for replacement parts
if you do not return the replaced parts to Dell, will be in accordance with Dell’s
Exchange Policy in effect on the date of the exchange.
You accept full responsibility for your software and data. Dell is not required to advise
or remind you of appropriate backup and other procedures.