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CUSTOMER SERVICE:
If a problem arises, work through the Solving Problems
section (see pg. 39). You may easily find your solution there.
If you are still having trouble, please call our Bayer Diabetes
Helpline. We have friendly, knowledgeable people who are
there to help 12 hours a day, 7 days a week (9–9 EST).
In Canada, call toll free:
1-800-268-7200
Important:
• Always speak with a customer service representative
before returning your meter for any reason. They will be
able to provide information that can help solve your
problem quickly.
• Have your Ascensia
®
BREEZE™ Meter ready for testing
when you phone. It would also be helpful to have a
bottle of Ascensia
®
AUTODISC™ Normal Control Solution
with you.
• Fill out the following check list before you call:
Check List:
1. The meter serial number
2. Date and time the problem occurred
3. I have tested with Normal Control Yes
The Normal Control result was:
Lot Number
4. Please also give the Lot Number and Expiration Date of the
test strip disc currently being used. This information is
printed on the test strip disc and the test strip disc box.
Lot Number
Expiration Date
Expiration Date
No
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