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What You See What It Means What You Do
Your Blood Glucose Level is
very high or meter error.
Turn meter off, then on
using . Retest. If error
appears again, call your
physician or healthcare
professional (HCP). Your
blood glucose may be
above 55.5 mmol/L (1500
mg/dL). If the problem is
with the meter and cannot
be corrected, contact the
Bayer Diabetes Helpline
(see pg. 45).
There was a problem filling
the test strip completely
full.
Review pg. 8, and repeat
test.
Meter has detected an
error; accurate test result
not possible.
• You may have applied
blood too early to the test
strip. Repeat test and wait
until you see the flashing
blood drop to apply blood.
• There might also be
moisture on the test strip
guide. Clean meter if
needed and dry
thoroughly (see pg. 27).
Repeat test.
Meter has detected an
error; accurate test result
not possible.
• Test strip is not
completely filled. Release
used test strip and repeat
test. (see pg. 8) or
• 10-test disc may have been
damaged due to intense
heat or moisture exposure.
Replace 10-test disc, using
a new box if necessary.