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A&D Medical (Toll-Free): 1-888-726-9966
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In Canada - Auto Control Medical (Toll-Free): 1-800-461-0991
ABOUT BLOOD PRESSURE TROUBLESHOOTING
ESTABLISHING BASELINE MEASUREMENTS
The most important method to get an accurate blood pressure measurement
is consistency. To get the most benefit out of your monitor, it is important
to establish a “baseline measurement.” This helps build a foundation of
measurements that you can use to compare against future readings. To build
this baseline measurement, devote two weeks for consistent blood pressure
monitoring. This involves doing everything the same way when you measure
(e.g. measuring during the same time of day, in the same location, sitting in
the same chair, using the same cuff, etc.). Once you establish your baseline
measurement, you can start evaluating if your measurement has been affected
based on things like lifestyle changes or medication treatment.
HOW DO I RECORD MY BLOOD PRESSURE?
Blood pressure readings are typically recorded with the systolic pressure written
first, followed by a slash mark and the diastolic pressure. For example,
120 mmHg systolic and 80 mmHg diastolic measurements are written as 120/80.
Pulse is simply written with the letter “P” followed by the pulse rate—P 72,
for example. Please see the back of the manual for the blood pressure tracking
record.
CUSTOMER SUPPORT TOOLS ONLINE
Additional tools are available on www.andmedical.com to help you get the most
out of your blood pressure monitoring. These include:
• Large Print Instruction Manuals
• Animated Operating Instructions
• Additional Logbook Sheets
NOTE: If the actions described above do not solve the problem, call 1-888-726-9966.
Do not attempt to repair the device yourself.
Nothing appears
in the display, after
I press the START
button.
The cuff does not
inflate.
The unit does not
measure. Readings
are too high or too
low.
The value is
different from that
measured at a clinic
or doctor’s office.
Batteries are drained.
Battery terminals are not in
the correct position.
Battery voltage is too low.
Low battery symbol blinks.
[If the batteries are drained
completely, the mark does
not appear.]
The cuff is not fastened
properly.
You moved your arm or
body during the
measurement.
The cuff position is not
correct.
You are using the wrong
size cuff.
Taking too many readings
on the same arm in a short
period of time.
The healthcare professional
may be using a different
sized cuff.
Your measurements may
be elevated by white coat
hypertension
Replace all batteries with
new ones. Alkaline batteries
recommended.
Reinstall the batteries with
negative and positive termi-
nals matching those indicated
in the battery compartment.
Replace all batteries with
new ones. Alkaline batteries
recommended.
Fasten the cuff correctly.
Make sure you remain very
still and quiet during the
measurement.
Sit comfortably and still.
Make sure the cuff is at the
same level as your heart.
See Pg. E-9 "Selecting the
Correct Cuff."
Relax several minutes before
each measurement.
See Pg. E-24 "Answers to
Why Your Readings Are
Different Between Home and
the Doctor’s Office."
See Pg. E-23 "Why Measure
Blood Pressure at Home."
Problem Probable Cause
Corrective Action