CHAPTER 7 Troubleshooting
Installation Guide 103
Error log locations
The information in the error logs helps you determine the reason and possible
solution for an error message.
Logs for installation
utilities
Table 7-2 lists the default error log locations for the installation, upgrade, and
setup utilities.
Table 7-2: Error log locations for installation utilities for Windows
Logs for Sybase
servers
Table 7-3 lists the default error log locations for each Sybase server.
Attempts to create a server at
the network level.
Use the Open Client and Open Server configuration utility to edit
%SYBASE%\ini\libtcl.cfg. The file should contain one of the following entries,
depending on the protocol you have chosen to use:
• NLWNSCK = Windows Socket driver
• NLMSNMP = Named Pipes driver
• NLNWLINK = spx/ipx driver
If the entry is missing or incorrect, enter the correct value.
Note Do not use a text editor, such as Notepad, to edit the libtcl.cfg file.
Problem Possible cause and solution
Utility Error log location
InstallShield %SYBASE%\log.txt
sybatch %SYBASE%\%SYBASE_ASE%\init\logs\logs.*
syconfig %SYBASE%\%SYBASE_ASE%\init\logs\logs.*
