Chapter 13 Troubleshooting 13-7
Troubleshooting
Message Error Code Cause Action
CHECK PRINTER
CLEAR PAPER JAM
CONVERT CLR>B&W?
DOC. TOO LONG
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#003
There may be an
obstruction that is not
allowing the cartridge
holder mechanism to
move.
The BJ cartridge may
be defective.
The waste ink tank
(which holds the ink used
for print head cleaning)
may be full.
There is a paper jam.
The unit is confirming
that it is all right to
convert a colour
document to black &
white and print it with the
Black BJ cartridge.
The document is longer
than 1 metre.
Check for any obstruction
(paper clip, small object,
etc.). Check also for a
paper jam and clear the
jam if necessary
(1 p. 13-4). Then press
Resume and start again.
Press Resume. Reinstall
the BJ cartridge (1 p. 2-13)
and start again.
In either case, if the error
does not clear, try
unplugging the unit. Wait
several minutes, then plug
it back in. Also, try
replacing the BJ cartridge
with a new one.
(1 p. 12-12)
Contact your local
authorised Canon dealer or
the Canon help line to
have the waste ink tank
replaced immediately.
Clear the paper jam
(1 p. 13-4) and reload
paper in the multi-purpose
tray. Press Resume.
Press T to convert the
colour document to black &
white and print, or press #
to cancel.
Use a copier to make a
reduced copy of the
document and then send
the copy.
