13-2 Troubleshooting Chapter 13
If You Cannot Solve the Problem
If you have a problem with your MultiPASS and you cannot solve it by referring to the
information in this chapter, contact your local authorised Canon dealer or the Canon
help line.
Canon’s support personnel are trained in the technical support of Canon’s products and
should be able to help you with your problem.
n
Attempting to repair the MultiPASS yourself may void the limited warranty.
c
If the MultiPASS makes strange noises, emits smoke or strange smells, unplug it
immediately and contact your local authorised Canon dealer or the Canon help line.
Do not attempt to disassemble or repair the unit yourself.
If you need to contact Canon directly, make sure you have the following information:
• Product name
MultiPASS C100
• Serial number
The serial number is on the label located at the back of the unit.
• MultiPASS Suite version number
1 MultiPASS Suite User’s Guide
• Place of purchase
• Nature of problem
• Steps you have taken to solve the problem and the results
