AUTODESK CIVIL 3D CAD MANAGER’S GUIDE
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Fee-Based Support Resources
In addition to free resources, Autodesk provides a number of customer, reseller, and
consulting programs to support customers’ migration needs.
Enterprise Support
Autodesk
®
Enterprise Support links your support staff directly to the experts at Autodesk,
available to provide support 24 hours a day, 7 days a week, in your choice from among 10
languages. With 14 support centers worldwide, you can easily get support for multiple
sites. And everything is connected by a single web-based tracking system, so you can
keep track of all your queries online. With Autodesk Enterprise Support, you get fast,
accurate help straight from the source, helping to ensure maximum productivity and
reduce costly downtime.
Support Request
Support Request is a web interface you can use to submit queries directly to Autodesk
support experts. You can review and update your support queries and attach files or other
relevant information. You automatically receive an email notification each time an
Autodesk support expert responds to one of your queries.
Support Request is available to customers of the following Autodesk support programs:
• Autodesk Enterprise Support
• Autodesk Store warranty program
• Autodesk Partner support programs
Autodesk Consulting
Whatever your business, you face constant change, fierce competition, and customers
who demand more. Choosing the right products is only part of the story. You need
complete solutions that help you implement those products for maximum competitive
advantage.
Autodesk Consulting professionals help you get started quickly and effectively with your
new Autodesk software by providing assistance and direction so that you can meet your
business goals and objectives.
Authorized Training Centers
You perform faster, smarter, and better with Autodesk software products when you turn to
the Autodesk Authorized Training Center (ATC) network. There are more than 1,100
ATC
®
sites located worldwide that meet the needs of design professionals for discipline-
specific, locally based training. ATC training providers are authorized by Autodesk to
deliver hands-on, instructor-led training to design professionals using Autodesk software
and are recognized by Autodesk for their rigorous standards of excellence.
Autodesk Resellers
Most Civil 3D resellers provide fee-based training and support. Talk to your reseller to
determine if they offer the services you need. Also, review the reseller resources on the
Autodesk website at www.autodesk.com/reseller.
