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ReliOn
®
Customer Service Line: 1-800-726-9855
E-17
TROUBLESHOOTING
Problem Probable cause Corrective action
Nothing appears in the
display, after I press the
START button.
Batteries are drained.
Replace all batteries with new
ones. Alkaline batteries recom-
mended.
Battery terminals are not in
the correct position.
Reinstall the batteries with
negative and positive terminals
matching those indicated in the
battery compartment.
The cuff does not
inflate.
Battery voltage is too low.
Low battery symbol blinks.
[If the batteries are drained
completely, the mark does not
appear.]
Replace all batteries with new
ones. Alkaline batteries recom-
mended.
The unit does not mea-
sure. Readings are too
high or too low.
The cuff is not fastened
properly.
Fasten the cuff correctly.
You moved your arm or body
during the measurement.
Make sure you remain very still
and quiet during the measure-
ment.
The cuff position is not cor-
rect.
Sit comfortably and still. Make
sure the cuff is at the same level
as your heart.
You are using the wrong size
cuff.
See Pg. E-4 “Selecting the
Correct Cuff.”
The value is different
from that
measured at a clinic or
doctor’s office.
The healthcare professional
may be using a different sized
cuff.
See Pg. E-15 “Answers to Why
Your Readings Are Different
Between Home and the
Doctor’s Office.”
Your measurements may be
elevated by white coat hyper-
tension
See Pg. E-14 “Why Measure
Blood Pressure at Home.”
NOTE: If the actions described above do not solve the problem,
call 1-800-726-9855. Do not attempt to repair the device
yourself.