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20 www.pridemobility.com SL6 Lift Chair
SL6 LIFT CHAIR
VI. TROUBLESHOOTINGVI. TROUBLESHOOTING
VI. TROUBLESHOOTINGVI. TROUBLESHOOTING
VI. TROUBLESHOOTING
Your Pride Lift Chair is a state-of-the-art product designed to enhance your mobility. Your lift chair
should bring you years of trouble-free service, however, it may require occasional troubleshooting.
The following troubleshooting tips and FAQs should summarize what you need to know about your
lift chair. If at any time you do not feel comfortable performing the troubleshooting steps listed in this
manual, contact your authorized Pride Provider for service. Please have the model number, serial
number, and nature of the problem when calling.
FREQUENTLY ASKED QUESTIONS
What if my lift chair does not operate at all?
! Ensure the external transformer is plugged into a properly wired electrical outlet.
! Check the circuit breaker box connected to the electrical outlet.
! Ensure the low voltage connection cable is plugged into the external transformer.
! Ensure the hand control and motor(s) are plugged in properly.
! Ensure the low voltage connection cable is plugged into the motor(s).
What if my lift chair operates in one direction only?
! Check the up and down buttons on the hand control to make sure the buttons do not stick. If the buttons
are sticking in either position, the hand control may need to be replaced.
! Contact your authorized Pride Provider for further assistance.
What if my lift chair stops during a lifting cycle?
! Your lift chair is equipped with an internal thermal shutoff switch located inside the external transformer that
prevents the motor control box from overheating. If the thermal shutoff activates, allow the lift chair to
remain in a stationary position for 10 minutes to allow the motor to cool, then resume normal operation. If
you notice the motors overheating frequently, contact your authorized Pride Provider.
! There may have been a power failure and/or there are no batteries in the external transformer or the
batteries have no charge. Always make sure there are fresh 9V batteries in the external transformer if
equipped with battery backup.
! Check the circuit breaker box connected to the electrical outlet.
What if my lift chair is rocking from corner to corner after I position the chair?
The floor may be uneven or the carpet may be affecting chair position. Adjust the leg levelers in the area where
the chair is rocking. See III. “Your Lift Chair” for instructions on leveling your chair.
Where can I place the external transformer box?
! On the floor away from heat sources in an open, well-ventilated area where it will not be an obstruction.
! On the wall away from heat sources utilizing the optional external transformer wall mount.
Where do I find the serial number on my lift chair?
You can find the serial number in two locations—one is near the rear of the motor on the steel lift mechanism,
the second is attached to the frame below the scissor mechanisms. The model number for your lift chair is
printed below the serial number bar code.
Who do I call for service?
Contact your authorized Pride Provider for service.