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Guarantee restrictions
The terms of the international guarantee do not cover the following:
Brush heads
Damage caused by misuse, abuse, neglect, alterations or unauthorised
repair.
Normal wear and tear, including chips, scratches, abrasions,
discolouration or fading.
This chapter lists the questions most frequently asked about the appliance.
If you cannot nd the answer to your question, contact the Customer Care
Center in your country.
Question Answer
Why doesn’t the Sonicare work? You may need to recharge the Sonicare. Charge the Sonicare for at
least 24 hours.
The socket may not be live. The electricity supply to sockets in mirror
cabinets over washbasins or shaver sockets in bathrooms may be cut
off when the light is switched off
You may need to reattach or replace the brush head.
Why do I feel a tickling
sensation when I use the
Sonicare?
You may experience a slight tickling/tingling sensation when you
use the Sonicare for the rst time. As you become accustomed to
brushing with the Sonicare, this sensation diminishes.
The brush head chatters against
my teeth. What can I do about
this?
To avoid this, keep the brush head properly oriented, with the bristles
placed on the gumline at a slight angle.
Why does the Sonicare seem
less powerful?
You may need to charge the Sonicare.
The Easy-start feature may be on. Deactivate the Easy-start feature
(See chapter ‘Features’).
You may need to replace the brush head.
Why does the Sonicare seem to
change power during brushing?
You may be in the Clean and White brushing mode. If this is the
case, the toothbrush starts in the Clean mode for 2 minutes
and then changes to the White mode for 30 seconds. The Clean and
White mode has a different sound and brush movement.
Do I need a special charger if I
travel with the Sonicare?
No, you do not need a special charger. The Sonicare charger can be
used with common worldwide voltages between 100-240V AC, at
either 50 or 60Hz. A simple plug adapter is all that is required.
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