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37Philips Lifeline 6900/6800/AT Series User’s Manual
Troubleshooting
How to Respond to Announcements
Announcement What to Do
“Personal Help
Button, code ####,
requires service.”
The battery in the Personal Help
Button (or another device) is
low and needs to be replaced by
Lifeline. Lifeline will contact you to
arrange the replacement.
“Your phone line
is not connected.
Please check the
phone cord.”
Check to confirm that the unit is
plugged into an active phone jack.
“A phone is off the
hook. Please check
other phones in your
home.”
Make sure that all phones in the
home are hung up.
“No power is detected.
Please check the
power cord.”
Confirm that the power cord is
plugged in and that the outlet is not
controlled by a light switch.
“Unit battery low.”
Confirm that the power cord is
plugged in and that the outlet is
not controlled by a light switch.
Lifeline will contact you.