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HOW TO OBTAIN WARRANTY SERVICE
If service is required, do not return the product to your retailer. In order to obtain
warranty service, contact Consumer Aairs at 1-800-323-9005, 7:30 a.m. – 5 p.m.
Central Standard Time, Monday through Friday. To assist us in serving you, please
have the model number and date of purchase available when calling.
For Warranty Service return to:
First Alert, Inc.
Attn: Warranty Safe Returns
23610 S Banning Blvd
Carson, CA 90745
PLEASE CALL US AT 1-800-323-9005 TO
ESTABLISH A WARRANTY RETURN SET-UP
ORDERING REPLACEMENT KEYS
If you lose the Emergency Override Keys or would like additional keys, you can
purchase them from First Alert, Inc. You must supply the following information to
assure accurate processing:
1. Name / Address / Telephone Number
2. Safe Model Number / Serial Number
3. Key Number (located on the key and on the Emergency Override Key Lock)
4. Notarized statement of ownership (a notary letter form can be printed o
at www.rstalert.com)
5. Indicate number of keys requested
Please send all the information via fax at 630-851-7995 or mail First Alert, Inc., 3901
Liberty Street Road, Aurora, IL 60504-8122.
Checks or Money Orders are required for orders received by mail and should be
made payable to First Alert. Contact our Consumer Aairs Department for costing
information prior to ordering.
Mail To: First Alert, Inc.
Attn: Consumer Aairs
3901 Liberty Street Road
Aurora, IL 60504-8122
Consumer Aairs Safe Identication Record
SAFE IDENTIFICATION RECORD
Model Number _____________________________________________________
Serial Number ______________________________________________________
Key Number _______________________________________________________
Digital Passcode Record ______________________________________________
Your passcode must be at least three (3) digits and no more than eight (8) digits
followed by the # sign.
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