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A&D Medical (Toll-Free): 1-888-726-9966 | Page E-16
Troubleshooting
NOTE: If the actions described above do not solve the problem, call
1-888-726-9966. Do not attempt to repair the device yourself.
Nothing appears in the
display, after I press
the START button.
Batteries are drained.
Problem Probable Cause Corrective Action
ActiLink/computer
software is not receiving
new measurements
• Is your computer on and your ActiLink plugged in?
• Move the blood pressure monitor closer to the ActiLink with a clear
line-of-sight and take a measurement.
• Replace all batteries with new ones
The cuff does not inflate.
.
The unit does not
measure. Readings are
too high or too low.
The value is different
from that measured at a
clinic or doctor’s office
Battery terminals are not in
the correct position.
Battery voltage is too low. Low
battery symbol blinks. [If the
batteries are drained completely,
the mark does not appear.]
The cuff is not fastened properly.
You moved your arm or body
during the measurement.
The cuff position is not correct.
You are using the wrong
size cuff.
The healthcare professional may
be using a different sized cuff.
Your measurements may
be elevated by white coat
hypertension
Replace all batteries with
new ones. Alkaline batteries
recommended.
Reinstall the batteries with negative
and positive terminals matching
those indicated in the battery
compartment.
Replace all batteries with new ones.
Alkaline batteries recommended.
Fasten the cuff correctly.
Make sure you remain very still and
quiet during the measurement.
Sit comfortably and still. Make sure
the cuff is at the same level as your
heart.
See Pg. E-5 "Selecting the Correct
Cuff."
See Pg. E-14 "Answers to Why Your
Readings Are Different Between
Home and at the Doctor’s Office."
See Pg. E-13 "Why Measure
Blood Pressure at Home?"