Jammed pages are not reprinted
Action Yes No
Turn on Jam Recovery.
a From the home screen, navigate to:
> Settings > General Settings > Print Recovery
b From the Jam Recovery menu, touch the arrows to scroll to On or
Auto.
c Touch Submit.
Do pages reprint after a jam?
The problem is solved. Contact
customer
support.
Solving print problems
Printing problems
Multiple‑language PDF files do not print
Action Yes No
Step 1
a Check if the print options for the PDF output are set to embed all fonts.
For more information, see the documentation that came with Adobe
Acrobat.
b Generate a new PDF file, and then resend the print job.
Do the files print?
The problem is solved. Go to step 2.
Step 2
a Open the document you want to print in Adobe Acrobat.
b Click File > Print > Advanced > Print As Image > OK > OK.
Do the files print?
The problem is solved. Contact
customer
support.
Troubleshooting 261
