Inter-Tel 3000
Administrator’s Manual
55
Return Call
The Return Call feature allows you to initiate a call to the caller who left a message in your voice mailbox.
• When you have listened to a message in the voice mailbox select the “Return Call” option.
• The system initiates a call to that number.
From a standard analog phone dial 0 to activate “Return Call”.
Note: To return calls to external callers, the Caller ID service must be available on the CO lines.
Transferring Calls to Voice Mailboxes
You can transfer calls to any voice mailbox without calling the extension.
• When you are on a call, select “Transfer to Voice Mail”.
• The menu is updated, showing those extensions equipped with voice mailboxes. Select the extension.
• Select “Transfer” or replace the handset.
From a standard analog phone press Hookflash and dial 710. Dial the extension number and replace the
handset.
To Retrieve Voice Mailbox Messages Remotely
In order to access your voice mailbox remotely you must have your calls forwarded to your voice mailbox,
and have either a line programmed to ring directly at your extension, or have a line programmed with the
Auto-Attendant service. See page
44. You can also have your call transferred to your voice mailbox:
• If a line is programmed to ring directly at your extension and your voice mailbox is turned on, dial the
line number.
• If you do not have a line ringing directly to your extension, dial in on an Auto-Attendant line. When
you receive the Auto-Attendant message, dial your extension number.
• Call in on a line that you know will be answered and have the call transferred to your voice mailbox.
• When answered by your voice mail greeting, access your voice mailbox by dialing the code
*
,
followed by your extension number, voice mail password and #.
• Then dial the following numbers to access your messages:
While listening to the Greeting
• Dial 1 Playback commences at the first message.
• Dial 2 For more information.
• Dial 41 Turn remote notification on.
• Dial 42 Turn remote notification off.
• Dial 43 To program remote notification.
• Dial 5 To compose a message.
• Dial 6 To delete all messages.
• Dial 71 To record your name.
• Dial 72 To check your recorded name.
• Dial 73 Do delete the recorded name.
• Dial 8 To turn monitor on / off.
• Dial 91 Selecting the primary greeting.
• Dial 92 Selecting the secondary greeting.
• Dial 92 Check the outgoing greeting.
• Dial 93 Delete the outgoing greeting.
• Dial 0 Change voice mail password.
Note: If you forget your voice mail password, you can check all voice mail extension passwords from the
programming extension (ext. 20).
To Record a Call
The option to allow you to record a call can be set in system programming.
When programmed, the option “Record Call” is shown on the display when you are on a call.
