37
Troubleshooting
When the Indicators Provide No Help
If any of the following problems occur and the indicators do not offer a solution, refer to the pages given for each
problem.
No images appear
Poor image quality (out of focus or
distorted)
Only part of the image is displayed
(large/small)
The image colors are not right
p.37
p.38
p.39
p.40
Image appears dark
Image appears greenish
Image appears purplish
No sound can be heard
The remote control does not work
The power does not turn off
p.40
p.41
p.41
p.42
p.42
Condition
No image appears (nothing at all appears)
Probable cause Remedy
Was the power turned off and then
immediately back on again?
After the power is turned off (during cool-down ),
the [Power] buttons on the projector's control panel
and the remote control will not work.
Wait until cool-down has finished. You can then use
the [Power] button. (p.10)
Is sleep mode active?
When sleep mode has been set to ON, the lamp turns
off automatically if no operations are carried out for
30 minutes while no image signal is being input.
The Power indicator lights orange at this time.
Turn the projector power back on. To cancel the
sleep mode setting, set Sleep Mode to OFF.
Setting - Sleep Mode (p.26)
Have you pressed the [Power] button?
Press the [Power] button on the projector's control
panel or the remote control to turn on the power.
(p.9)
Has the image brightness been adjusted
correctly?
Use the Brightness command to adjust.
Video - Brightness (p.22, 24)
Is A/V Mute mode active?
Press the [A/V Mute] button on the remote control
to cancel A/V Mute mode. (p.31)
Is the projected image completely black?
Some input images, such as screen savers, may be
completely black.
Cancel the screen saver, or re-check the images
being input.
Is an image signal being input?
If No-Signal Msg. has been set to OFF, no messages
will be displayed.
Change the No-Signal Msg. setting to Black or Blue
for messages to be displayed.
Setting - No-Signal Msg. (p.25)
If a message is displayed, refer to the item indicated.
Try resetting all of the current settings.
Reset All - Execute (p.28)
Condition
No image appears (Messages do appear)
“Not Supported.” is displayed.
“No-Signal.” is displayed.
Probable cause Remedy
Are the cables connected correctly?
Check that all cables that are required for projection
are connected correctly. (See Quick Setup poster)
