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TAURUS SERVICE POLICY
Before shipment your firearm was carefully inspected and test fired in order
to ensure that it conformed to our specifications and standards. Should your
firearm require adjustment or repair, we strongly recommend that you return
it to Taurus for factory service.
If there is any question regarding the performance of your firearm, please
write to our Service Department fully describing all circumstances and
conditions involved. If our Service Department makes the determination that
your firearm requires factory service, you will be so advised and will be
given instructions for the most expeditious handling of your shipment.
Our Service Department will give your firearm a complete inspection, and
evaluate the problem(s) specified in your letter. If the work required is not
covered under the terms of our “Warranty,” (when applicable) you will
receive an actual cost quotation, not an estimate. Any repair work must be
authorized by you, and no work will be done without your expressed
approval.
Please follow these suggestions to expedite service in the United States of
America to return any firearm to us for adjustment or repair:
1. Federal law permits you to return your firearm to the manufacturer for
service via common carriers such as United Parcel Service (UPS).
However, state and local firearms laws vary greatly; you should consult your
local prosecuting attorney regarding any restrictive laws in your jurisdiction
regarding your shipment or receipt of firearms. With the above in mind, it is
strongly recommended that any firearm sent to us for repair be sent through
a Federally licensed dealer.
2. All firearms must be shipped to us prepaid. WE WILL NOTACCEPT
COLLECT SHIPMENTS.
3. Be sure to enclose a letter stating serial number, caliber and barrel length
of your firearm. Also state nature of trouble experienced or work required.
Merely stating “defective” or “repair as necessary” is inadequate
information. Be specific and enclose copies of any previous
correspondence. Work (other than warranty repair) will bear minimum labor
charge of $10.00.
4. FIREARMS MUST BE SHIPPED UNLOADED. Double check the
chamber of your firearm before shipping. If firearms are sent to Taurus in a
loaded condition, we are required by law to notify the Federal authorities.
5. DO NOT include telescopic sights, custom grips, holsters, or other acces-
sories with any firearm shipped to us.