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Iss 1
Trouble Shooting GuideTrouble Shooting Guide
SYMPTON POSSIBLE CAUSE SOLUTION
Shortened range Batteries not charged for
long enough
Charge batteries for eight
hours or more
Batteries weak and
cannot hold charge
Replace battery pack
Battery pack not charging
or
battery gauge shows
empty after charging
Battery pack fault Replace battery pack
Charge fault Replace charger
Charger loom or plug
damaged
Contact local mobility
dealer
Loose connection Check plugs and looms
No output from wall outlet Try a wall socket in a
different room
Fuse in charger mains
plug blown
Unplug from wall &
change fuse
Button on battery pack
has popped out
Switch off and press
button back in
Output fuse in charger
blown
Unplug from wall and
contact dealer
Battery charging current
high
Faulty batteries Replace battery pack
Scooter switched on
during charging
Turn Scooter off
No drive Brake-release lever
disengaged
Engage brake-release
lever
Flat batteries Charge battery pack
Scooter is not switched on
with key
Ensure the key is
switched on
Battery pack not engaged
properly
Check battery pack is fully
engaged onto connectors
Charger plugged in Unplug charger
Button on battery pack
popped out
Reset circuit-breaker
button
Disconnected loom or
plugs
Check all plugs & looms
Control system fault Contact dealer
Motor runs irregularly and/
or noisily
Electrical malfunction Contact dealer
Control system fault Contact dealer
DO NOT ATTEMPT TO OPEN ANY PARTS OF THE SCOOTER CONTROL SYSTEM,
BATTERY PACK, LOOMS, PLUGS OR BATTERY CHARGER.
THE CONTROL SYSTEM IS SAFETY CRITICAL AND THERE ARE NO USER
SERVICEABLE PARTS