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Sonic/RevA/May 2004 www.pridemobility.com
Any electromechanical device requires occasional troubleshooting. However, most problems that arise can usually
be solved with a bit of thought and common sense. Many of these problems occur because the batteries are not
fully charged or because the batteries are worn down and can no longer hold a charge.
DIAGNOSTIC FLASH CODES
The diagnostic flash codes for your scooter are designed to help you perform basic troubleshooting quickly and
easily. A diagnostic flash code will flash from the status LED in the event one of the conditions listed below develops.
NOTE: Your scooter will not run unless the flash code condition is resolved and the scooter
has been turned off, then turned back on.
X. BASIC TROUBLESHOOTING
FLASH CODE CONDITION SOLUTION
Batteries are too low to operate the scooter
or the charger is operating.
Charge batteries or unplug the charger power cord
from the electrical outlet.
The scooter’s battery voltage is too
high to operate the scooter.
Insert the key into the key switch, turn the
scooter’s light on to drain power from the
batteries.
Solenoid brake trip: the manual freewheel
lever is in the freewheel position.
Turn the key to the “off” position, then push the
manual freewheel lever to the (forward) drive
position, restart your scooter.
Wigwag fault; your throttle control lever is
not responding.
Call your authorized Pride Provider for assistance.
Speed pot fault: speed adjustment dial is
not responding.
Call your authorized Pride Provider for assistance.
The scooter’s motor is disconnected.
Check the front-to-rear harness connection—call
your authorized Pride Provider for assistance.
Possible controller trip-the scooter is hot
and the scooter seems to be losing power.
Shut down your scooter for a minimum of several
minutes to allow the controller to cool.
What if all the systems on my scooter seem to be dead?
n Make certain that the key is fully inserted into the key switch.
n Check that the batteries are fully charged. See VI. Batteries and Charging.
n Push in the main circuit breakers reset button. See V. Your Scooter.
n Make certain that all wiring harnesses (battery and front-to-rear) are firmly connected.
n Be sure the power down timer feature hasnt been activated. Fully remove the key from the key switch then
reinsert the key back into the key switch.
What if the motor runs but my scooter does not move?
n Your scooter was probably left in freewheel mode.
n When the manual freewheel lever is pushed rearward, the brakes are disengaged and all power to the motor/
transaxle is cut.
n Push the manual freewheel lever forward then remove the key reinsert the key back into the key switch to
restore normal operation to your scooter.
What if the battery condition meter dips way down and the motor surges or hesitates when I press the
throttle control lever?
n Fully charge your scooters batteries. See VI. Batteries and Charging.
n Have your authorized Pride Provider load test each battery.
If you experience any problems with your scooter that you are not able to solve, contact your authorized Pride
Provider for information, maintenance, and service.