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TROUBLESHOOTING GUIDE
Does Not Work Out Of The Box Loose connection(s) Check for loose connections/wires
Problem Possible Cause Solution
No Longer Works Loose connection(s)
Charger not working
Tripped reset button
Battery will not hold a charge
Check for loose connections/wires
Check power to wall outlet and/or try a
different outlet
Check lights on charger:
Plugged into wall = Green
Plugged into wall & unit = Red = Charging
Charging Complete = Green
No lights - Replace Charger
Secure unit; turn the power switch on and
with no weight on the unit, lift up back end
and apply the throttle. If motor engages -
Replace Battery
The reset button will trip if the motor is
overloaded. An excessive overload may be
caused, for example, by too heavy a rider,
too steep a hill, etc. Wait a few seconds then
press reset button. Correct riding conditions
to prevent overload
If motor does not engage, but makes a
clicking sound - Replace battery if motor
does not engage, no clicking sound - Replace
Control Module
Short Ride Time/Runs Slow Rider weight
Low tire pressure
Riding conditions
Battery not fully charged
Old/damaged battery
Improper battery maintenance
Brake is dragging
Do not exceed 220 lbs maximum weight limit
Tires will lose pressure over time. Verify
correct air pressure
Use only on flat, dry surfaces. Avoid inclines
and areas with heavy debris
Charge unit for a full 12 hrs
Secure unit; turn the power switch on and
with no weight on the unit, lift up back end
and apply the throttle. If motor engages -
Replace Battery
Charge battery periodically when not in use
Do not store unit in freezing or below freezing
temperatures. Freezing will permanently
damage the battery and greatly reduce ride
time. Refer to Page 5 Charging the Battery
Check the brake cable has 2-3 mm of slack at
lever. Cables should NOT be wrapped around
the handlebar stem. Adjust brake cable slack
according to page 6 instructions
Runs Intermittently Loose connection(s) Check the wires around the throttle and for
other possible loose connections
Replace - throttle
Need Help? Visit our website for replacement parts, product support and a list of authorized service centers
at www.razor.com or call toll free 866-467-2967 Monday - Friday 8AM - 5PM Pacific Time. Please have the
product I.D. code (located on the white label on your product or back of charger) available for better assistance.
*Unit(s) should be turned off and fully charged prior to doing any Troubleshooting
NOTE: All troubleshooting steps should be performed by an adult only