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RealPresence
®
Practitioner Cart
®
8000
Manufactured by: Rubbermaid Healthcare • 16905 Northcross Drive • Suite 200 • Huntersville NC 28078
Polycom RealPresence® Practitioner Cart® 8000 User Manual p/n 1793149 Rev C 03/13
17
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BASIC TROUBLESHOOTING
Cart will Not Power Up:
Plug power cord into working medical
grade outlet.
Check to ensure power cord is plugged
securely into back of cart
Check to see if the keypad control
display shows that the cart is charging
when plugged in.
If the charge level is critically low the
keypad control will display battery low
recharge.
If the cart does not start, check to see if
the cables to the power supply
interface are securely plugged in.
Cart will Not Charge:
Check to ensure external spiral cord is
plugged into base of cart.
Ensure the outlet the cart is plugged
into is functionally operational
Plug the power cord into a working
hospital grade outlet.
Check to make sure the power cord is
plugged securely into the back of the
cart.
Check to see if the LCD display
indicates the station is charging when
plugged in.
If the charge level is critically low LCD
will display battery low recharge.
If the cart still does not charge, check
to see if cables to the power supply
interface are securely plugged in.
Audible Alarm will Not Turn Off:
When the battery reaches
approximately 10% of capacity
remaining, the audible alarm will
sound. The alarm may be muted for 1
minute. Until the cart is plugged in to
charge, the audible alarm will continue
to sound every minute.
If alarm fails to shut off after plugging in
cart for several minutes, turn off the
unit by holding on/off button for 2
seconds.
If this persists, contact the Polycom
Service Department
Cart Is Hard To Push:
Check that the caster locks are in the
unlocked (up) position
Examine casters to see if any debris is
caught in them
Keyless Entry System Does Not Work
Check the battery charge. If at 0%,
recharge the battery by plugging in the
power cord into a working medical
grade outlet
Verify the code that you are inputting
into the system is the proper access
code
If this persists, contact the Polycom
Service Department
SERVICE AND SUPPORT
Service Level Commitment
Polycom is committed to providing best-in-class
service. This document details our standard
warranty and instructions on how to request
service using our customer support system.
Service Details:
Components generally requiring on-site technical
assistance may include, but are not limited to: cart
electronics, lift mechanism, power system, locking
mechanism and structural failures.
Components that generally do not warrant on-site
technical assistance may include, but are not
limited to: power cord, drawers, battery
replacement and casters.
REPLACEMENT PARTS AND/OR TO REQUEST
SERVICE FOR THE Polycom
®
RealPresence
®
Practitioner Cart
®
8000
Please call us at 1-888-248-4143
Address:
Polycom Inc.
6001 America Center Dr.
P.O. Box 641390
San Jose, CA. 95164