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Troubleshooting Guide
If you are unable to solve your problem by means of the troubleshooting
guide below, in North America contact 1-800-682-7664 or contact us
online at www.sonicare.com. Outside North America, contact the Philips
Customer Care Center or contact us online at www.philips.com.
Problem Solution
The Sonicare toothbrush does
not work
Recharge your Sonicare for at least 24 hours.
Verify your Sonicare is plugged into a live electrical outlet and not into
an outlet controlled by a light switch.
You may need to re-attach or replace the brush head.
I feel a tickling sensation when I
use Sonicare.
You may experience a slight tickling/tingling sensation when using
Sonicare for the rst time. As you become accustomed to brushing
with Sonicare, this sensation will diminish.
The brush head rattles when I
use Sonicare.
Sonicare should produce a gentle hum during operation. Tightening
the brush head nut can eliminate excessive rattling. If rattling does not
stop, you may need to replace the brush head.
Make sure you have removed your travel cap before switching the
appliance on.
The brush head chatters
against my teeth.
This can be avoided by keeping the brush head properly oriented,
with the brush head placed on the gumline at an angle of 45 degrees.
Brushing seems less powerful. The handle may need recharging.
The Easy-start feature may be on and needs to be deactivated
(see ‘Features’).
You may need to clean your brush head.
You may need to replace your brush head.
The Dual speed button may be set to reduced speed.
Unpleasant odor Clean the handle, brush head and charger thoroughly (see ‘Cleaning’).
Replace the brush head with a new one.
The LED blinks yellow. What
does this mean?
The blinking yellow LED indicates that fewer than 3 brushings remain.
Recharge your Sonicare for at least 24 hours.
The appliance has an extra
30 seconds of brushing time.
What is this for?
This function provides additional time for brushing troublesome areas
where plaque collects and gum disease starts. It is recommended you
use the extra 30 seconds of brushing time to re-brush troublesome
areas, massage your gums, or brush your tongue (see ‘Features’).
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