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6 PELCO Manual C222M-A (8/95)
8.0 WARRANTY AND RETURN
INFORMATION
WARRANTY
Pelco will repair or replace, without charge, any mer-
chandise proved defective in material or workmanship
for a period of one (1) year after the date of shipment.
Exceptions to this warranty are as noted below:
• Two (2) years on all standard motorized and fixed
focal length lenses.
• Two (2) years on Legacy
®
, Intercept
®
, CM8500/
CM9500/CM9750 Matrix, Spectra
™
, DF5 Series
and DF8 Fixed Dome products.
• Two (2) years on WW5700 series window wiper
(excluding wiper blades).
• Two (2) years on cameras.
• Six (6) months on all pan and tilts, scanners or pre-
set lenses used in continuous motion applications
(e.g., preset scan, tour and auto scan modes).
Pelco will warranty all replacement parts and repairs
for 90 days from the date of Pelco shipment. All goods
requiring warranty repair shall be sent freight prepaid
to Pelco, Clovis, California. Repairs made necessary
by reason of misuse, alteration, normal wear, or acci-
dent are not covered under this warranty.
Pelco assumes no risk and shall be subject to no liabil-
ity for damages or loss resulting from the specific use
or application made of the Products. Pelco’s liability
for any claim, whether based on breach of contract, neg-
ligence, infringement of any rights of any party or prod-
uct liability, relating to the Products shall not exceed
the price paid by the Dealer to Pelco for such Products.
In no event will Pelco be liable for any special, inci-
dental or consequential damages (including loss of use,
loss of profit and claims of third parties) however
caused, whether by the negligence of Pelco or other-
wise.
The above warranty provides the Dealer with specific
legal rights. The Dealer may also have additional rights,
which are subject to variation from state to state.
If a warranty repair is required, the Dealer must con-
tact Pelco at (800) 289-9100 or (559) 292-1981 to ob-
tain a Repair Authorization number (RA), and provide
the following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order num-
ber, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product
which does not fall under the warranty conditions stated
above, please include a written explanation with the
product when returned.
Ship freight prepaid to: Pelco
300 West Pontiac Way
Clovis, CA 93612-5699
Method of return shipment shall be the same or equal
to the method by which the item was received by Pelco.
RETURNS
In order to expedite parts returned to the factory for
repair or credit, please call the factory at (800) 289-
9100 or (559) 292-1981 to obtain an authorization num-
ber (CA number if returned for credit, and RA number
if returned for repair). Goods returned for repair or credit
should be clearly identified with the assigned CA/RA
number and freight should be prepaid. All merchan-
dise returned for credit may be subject to a 20% re-
stocking and refurbishing charge.
Ship freight prepaid to: Pelco
300 West Pontiac Way
Clovis, CA 93612-5699