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CHAPTER 6
ONE-YEAR LIMITED WARRANTY SERVICE
INSTRUCTIONS
verest Interscience warrants each instrument to be free of defects in material or
workmanship for a period of one year from the date of shipment to the original
purchaser.
When examination of the instrument reveals that the fault has not occurred because of
misuse or abnormal conditions of operation, Everest Interscience will service, replace or
adjust any defective part or parts when the instrument is returned freight prepaid. OEM
clients must show that recurring errors are not a part of the customer’s assembly
integration process. Upon the advice of Everest Interscience, certain malfunctions will
be considered to be due to these process techniques and this warranty will be
considered null and void for any instruments subjected to those methods.
E
Instruments repaired when abnormal usage has occurred or beyond the effective date of
the warranty will be charged at applicable rates. Everest Interscience will submit a
quotation for the estimated charges before commencing repair. The customer must
provide a Purchase Order or credit card information in the amount of the repair and return
shipping before work will commence. After Everest has sent the repair quotation, the
customer has up to one year to provide a Purchase Order or credit card information to
Everest for either the repair and return or the return only of the instrument. If the
customer does not provide this information within one year, Everest will recycle the
instrument.
Instruments whose warranty expiration dates exceed five years from the current date may
be subject to denial for service and repair. In such instances, please contact the Service &
Repair Division at (520) 792-4545.
This warranty includes recalibration and battery replacement during the warranty period,
if required.
NOTE: THE WARRANTY IS NULL AND VOID IF:
•
The instrument has been dismantled, or
•
The instrument case has been deformed such as dented, gouged, tool marks
are present, etc.
If shipping from within the United States, please call 1-800-422-4342 for a Return
Materials Authorization (RMA) number. Outside of the US, please call 1-520-792-4545.
Then for the United States and all other countries, please ship the instrument insured,
freight prepaid to:
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