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What You See What It Means What You Should Do
Test result is below
0.6 mmol/L.
Repeat the test and make sure
the test strip is completely filled.
If LO appears again, contact
your physician or healthcare
professional.
Test result is above
33.3 mmol/L.
Wash your hands and the
test site. Repeat the test. If
HI appears again, contact
your physician or healthcare
professional.
You have not pushed
the meter handle all
the way in.
Push the meter handle in until it
clicks. You must push the handle
all the way in and see the “apply
blood” prompts before you touch
the strip to the blood drop.
• The 10-Test Disc is
out of test strips.
• There is no disc in
the meter.
• The disc has been
inserted upside down.
• The disc is defective.
Insert a new 10-Test Disc. If a full disc
is already inserted, remove and in-
spect for foreign material. Rotate the
disc and reinstall it, bumpy side up.
If error repeats, try inserting a new
disc. If the error continues, contact
the Bayer Diabetes Care Helpline.
The meter will mark
a test result with a
thermometer and an
if the meter is too cold
or too hot when the test
is performed. The result
will not be included in
any averages calculated.
Test only when the meter tempera-
ture is between 10°C and 45°C.
40
Bayer Diabetes Care Helpline: 1-800-268-7200
trouBlEshootIng and Error codEs:
When you have a problem or a question concerning what
you see on your screen, the following may be helpful.