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LifeSource Health Line (Toll-Free): 1-888-726-9966
E-20
TROUBLESHOOTING
Problem
Nothing appears in
the display, after I
press the START
button.
The cuff does not
inflate.
The unit does not
measure. Readings
are too high or too
low.
The value is differ-
ent from that
measured at a clinic
or doctor’s office.
Probable cause
Batteries are drained.
Battery terminals are not in
the correct position.
Battery voltage is too low.
Low battery symbol blinks.
[If the batteries are drained
completely, the mark does
not appear.]
The cuff is not fastened
properly.
You moved your arm or
body during the
measurement.
The cuff position is not cor-
rect.
You are using the wrong
size cuff.
Taking too many readings
on the same arm in a short
period of time.
The healthcare professional
may be using a different
sized cuff.
Your measurements may be
elevated by white coat
hypertension
NOTE: If the actions described above do not solve the problem, call 1-888-
726-9966 (In Canada - 1-800-461-0991). Do not attempt to repair the
device yourself.
Corrective action
Replace all batteries with new
ones. Alkaline batteries
recommended.
Reinstall the batteries with
negative and positive termi-
nals matching those indicated
in the battery compartment.
Replace all batteries with new
ones. Alkaline batteries rec-
ommended.
Fasten the cuff correctly.
Make sure you remain very
still and quiet during the
measurement.
Sit comfortably and still.
Make sure the cuff is at the
same level as your heart.
See Pg. E-5 "Selecting the
Correct Cuff."
Relax five minutes before each
measurement.
See Pg. E-18 "Answers to
Why Your Readings Are
Different Between Home and
the Doctor’s Office."
See Pg. E-17 "Why Measure
Blood Pressure at Home."