25
Quick Reference
Troubleshooting
Problem Cause Solution
Terminal does not
turn on.
Lithium-ion battery
not charged.
Charge or replace the lithium-ion bat-
tery in the terminal.
Battery not installed
properly.
Ensure battery is installed properly.
See Installing Batteries on page 6.
System crash. Perform a hard reset. See Resetting
Your Terminal on page 20.
Rechargeable lith-
ium-ion battery
did not charge.
Battery failed. Replace battery. If your terminal still
does not operate, try a soft reset, then
a hard reset; see Resetting Your Ter-
minal on page 20.
Terminal removed
from cradle while
battery was charg-
ing.
Insert terminal in cradle and begin
charging. The lithium-ion battery
requires up to four hours to recharge
fully.
Cannot see char-
acters on display.
Terminal not pow-
ered on.
Press the Power key.
During data com-
munication, no
data was transmit-
ted, or transmitted
data was incom-
plete.
Terminal removed
from cradle during
communications.
Replace the terminal in the cradle and
re-transmit.
Incorrect cable con-
figuration.
See your System Administrator.
Communication
software was incor-
rectly installed or
configured.
Perform setup as described in the
PDT 8000 Series Product Reference
Guide.
No sound is audi-
ble.
Volume setting is
low or turned off.
Check the System Volume slider in the
Sounds & Notifications properties
dialog box (under Start - Settings) to
ensure the volume is set to an ade-
quate level.
