Troubleshooting
161
I cannot find my
friend’s
Bluetooth-
enabled device
• Check that both have activated
Bluetooth.
• Check that the distance between the
two devices is not over 10 metres or
that there are no walls or other
obstructions between the devices.
• Check that the other device is not in
Hidden mode.
• Check that both devices are
compatible.
I cannot discover
the remote
Bluetooth stereo
headset
• Check if the Bluetooth functionality on
the phone is turned on.
• Check if the remote Bluetooth stereo
headset is in the discoverable mode.
• Check if the remote Bluetooth device
has the capability to act as a stereo
headset.
I cannot connect
to the remote
Bluetooth stereo
headset
Ensure that the correct passkey was
entered on the phone during the
connection with the headset. Most
Bluetooth headsets have a fixed passkey
that would be mentioned in their user’s
guide. You would need to enter the
passkey when establishing a connection
with the headset.
Problem Description & Solution
