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GAudioH
Symptom Cause/Solution Page
HD audio is not
output.
•Set “BD Audio Mode” to “HD Audio Output”.
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No sound or the
sound is hard to
hear.
•Check the audio connections of connected devices and speakers.
•Is the power connected audio devices turned on?
Is the input selection set to the input to which the unit is
connected?
•Is the audio output properly selected?
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No sound. •The unit is in reverse play, fast forward, fast reverse, slow forward,
slow reverse or pause mode. Return to the normal playback.
•The HDMI OUT connector is probably connected to a DVI IN
connector of equipment. DVI connection does not support HDCP
and the audio is not output correctly.
•Is the Pure Direct function set to “Pure Direct 1” or “Pure direct
2”? Set it to “Off”.
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Interactive audio is
not output.
•Set “BD Audio mode” to “Mix Audio Output” using the OPTION
setting menu.
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Multi-channel audio
is not output.
•Is the multi-channel audio selected? Press
AUDIO of the remote
control to switch from audio supported by a disc to multi-channel
audio.
25
GHDMIH
Symptom Cause/Solution Page
Video and audio are
not output via the
HDMI connection.
•Check the connection of the HDMI cable.
•Is the “HDMI” indicator on the display of the unit lit?
•Is the Pure Direct function set to “Pure Direct 1” or “Pure Direct
2”? Set it to “Off”.
•Check whether the connected display device or other device
supports HDCP. This unit will not output a video signal unless the
other device supports HDCP. See the owner’s manual of your TV,
AV receiver, etc.
•Check that the setting of the HDMI video resolution supports the
resolution of the connected device. When set to “Auto”, this unit
makes the setting automatically.
•Turn off power of the unit and then turn it back on.
•Turn off power of the connected device and then turn it back on.
•Unplug the HDMI cable and then plug it in again.
•When you connect the unit to an AV receiver, first connect the
unit directly to a television and check the video and audio output. If
output is performed properly, connect the unit to the AV receiver
again and check the AV receiver setting.
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