Troubleshooting
PagePrinter Network Adapter: Utilities & Environments 3-13
Windows 95
operating
systems
Troubleshooting This section helps you correct problems you may encounter while using
Network Adapters.
To use this section, find a
Symptom that describes the problem you are having,
then follow the
Solution listed below.
Adapter unable to find network printer
While configuring the adapter, the utility is unable to find the network printer
(that is, the network printer does not appear in the adapter list).
Solution
1 Make sure the printer is turned on and is Ready.
2 Make sure the adapter is installed properly.
To find out, print a test page. (This is the test page that you printed
when you first set up your printer.) The adapter will be in the list of
attachments on the test page. Instructions for printing the test page
are in your printer’s documentation.
Make sure the protocol you’re using is activated.
a On the Adapter Settings tab, click Advanced Settings.
b In the Advanced Settings dialog box, look at the Set Active
Protocols group. Make sure the TCP/IP box has a checkmark in it.
c After you finished, select Apply.
3 Make sure the status light on the adapter is on.
4 Make sure all routers are configured properly.
Symptom Solution
Adapter unable to find the net-
work printer
"Adapter unable to find network prin-
ter" on this page.
Print jobs stay in the queue "Print jobs stay in the queue" on page
3-14.
Print jobs are ending prematurely "Print jobs are ending prematurely"
on page 3-14.
